New Articles

1. Creating Customer Service Policies that Empower Reps

   Created On: 04/03/2024 in Support Operations
   Create policies and exception tiers that allow reps to take ownership of the customer experience.

2. Create a Valuable Live Chat Experience

   Created On: 04/03/2024 in Customer Communication
   How to make live chats more purposeful, and valuable for both customers, and you!

3. GUESTS Framework

   Created On: 02/19/2024 in Customer Communication
   A method for Customer Communication in Live Channels

4. Support Operations

   Created On: 01/28/2024
   Help make your support more effective, and deliver better service to customers.

5. Navigating the Support Landscape

   Created On: 01/28/2024 in Support Operations
   What is the ‘Time-Spent’ Method?  The ‘Time-Spent’ Method for Support Operations is a way to map where the time support efforts are spent and then reduce friction, automate manual work, and add value methodically and systematically to scale effec...